No, you must not contact your own contractor. Please telephone our 24 hour assistance centre as soon as possible on 0333 320 1156 and we will arrange for an approved contractor to visit your property or if it becomes necessary we will give you authority to claim alternative accommodation costs.
No, we will pay the contractor's costs up to the amount shown in your policy schedule, but you must obtain authorisation from us before agreeing to pay anything. However, you will need to pay for any costs for alternative accommodation and claim this back from us.
Yes, if you have chosen Gold or Platinum cover your boiler must be serviced on an annual basis and you will need proof that it has been serviced within 12 months prior to any claim. If you choose our Platinum policy it includes an annual gas central heating boiler service, carried out by our contractor.
Yes, if you have purchased Platinum cover and wish to defer your service, please let the contractor know when they telephone. They will arrange a future date to contact you but please note, the gas central heating boiler service must be completed during the period of insurance. You will also need proof that it has been serviced within 12 months prior to any claim.
This service is provided on startrescue.co.uk's behalf by agents appointed by the policy administrator, ARAG plc, who are authorised to administer the insurance on behalf of the insurer, AmTrust Europe Limited.