Before you contact us, here are some of our most frequently asked questions (click
to reveal answers):
Why haven't I received any documents in the post?
startrescue.co.uk does not send any documents by post. All
your documents can be viewed, downloaded and printed from either the links provided
at the time of purchase, or at any time via the Customer Lounge located on the startrescue.co.uk
Why haven't I received an email confirmation?
Sometimes the email can take up to an hour to appear in
your inbox. If after an hour you still haven't received an email from startrescue.co.uk,
please check your spam folder. You may need to add our email address (firstname.lastname@example.org)
to your safe list (aka "white list") to allow some anti-virus programs to accept
A full list of our frequently asked questions can be found here.
If you still need to contact us, please complete the form below:
* Required Information
Please Note: It can take up to an hour for the confirmation
email to be sent. If you have not received an email after an hour, please check
your spam folder. Alternatively, you can view and download your policy details at
any time by logging in to the Customer Lounge which is located on the startrescue.co.uk
Please Note: We do not send documents by post however
all documentation is available to view, download and print at any time directly
through the Customer Lounge which is located on the startrescue.co.uk website
Please Note: If you have not been able to find the
answer to your question by referring to the above or through our FAQs page and your
enquiry does not fit one of the options available, then please complete the form
below to contact us.
Tick this box to send a copy to yourself:
Fraudulent email scam!
As of September 2nd 2014 we are aware that you may have received fraudulent emails claiming that funds have been obtained from your bank account. These have not been sent by startrescue.co.uk, nor has startrescue.co.uk obtained any funds from your account without prior permission due to the sale, renewal or amendment of products we offer.
Do not open the attachments as viruses may be enclosed and please also feel free to contact your bank/credit card company to ensure that funds have not been removed from your account.
Alternatively, we can be contacted by mail, phone or email:
C/O Call Assist Ltd
North Station Road
Essex, CO1 1UX
Customer Services: 0845 437 9690 or 01206 714808
Monday - Friday: 08:00 to 20:00
Saturday: 09:00 to 17:00
Sunday: 11:00 to 17:00
Bank holidays: 09:00 to 17:30, excluding December 25th, 26th and January 1st
Emergency Assistance only: 08450 948440 or 01206 714831 (24 hours)