Contact Us

How to contact us

Before you contact us, here are some of our most frequently asked questions (click to reveal answers):

Why haven't I received any documents in the post? does not send any documents by post. All your documents can be viewed, downloaded and printed from either the links provided at the time of purchase, or at any time via the Customer Lounge located on the website.

Why haven't I received an email confirmation?
Sometimes the email can take up to an hour to appear in your inbox. If after an hour you still haven't received an email from, please check your spam folder. You may need to add our email address ( to your safe list (aka "white list") to allow some anti-virus programs to accept our email.

A full list of our frequently asked questions can be found here.

If you still need to contact us, please complete the form below:

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Fraudulent email scam!

As of September 2nd 2014 we are aware that you may have received fraudulent emails claiming that funds have been obtained from your bank account. These have not been sent by, nor has obtained any funds from your account without prior permission due to the sale, renewal or amendment of products we offer.

Do not open the attachments as viruses may be enclosed and please also feel free to contact your bank/credit card company to ensure that funds have not been removed from your account.

Alternatively, we can be contacted by mail, phone or email:
C/O Call Assist Ltd
Axis Court
North Station Road
Essex, CO1 1UX


Customer Services: 0845 437 9690 or 01206 714808

Opening hours:
Monday - Friday: 08:00 to 20:00
Saturday: 09:00 to 17:00
Sunday: 11:00 to 17:00
Bank holidays: 09:00 to 17:30, excluding December 25th, 26th and January 1st

Emergency Assistance only: 08450 948440 or 01206 714831 (24 hours)