This Privacy Statement will help you understand how we collect, use and protect
your personal information when you interact with us. Please take a few moments to
read the sections below and learn how we may use your personal information. You
should also show this notice to anyone else who may be insured under your policy.
You acknowledge that by providing your personal information to us, you consent in
its processing in accordance with this Privacy Statement.
2. How your information will be used
You can visit our website without disclosing any personal information, although
are small pieces of information sent by a web server to a web browser which enable
the server to collect information. Find out more at www.cookiecentral.com). We use
cookies for a number of purposes, including:
- Simplifying logging on for users
- Ensuring the security of registered users
- Enabling traffic monitoring
You don't need to allow your browser to accept personal cookies but you must have session
cookies enabled if you wish to quote online or access any areas reserved for registered
users. Session cookies do not hold personal information. Please be aware that our
website will contain links to other websites. We accept no responsibility or liability
for the content of these websites. If you choose to visit another website via our
website, you will need to contact them separately to have your personal information
deleted from any list they might hold.
We will use your information for:
- Processing your quotes
- Administering your policy including claims handling
- Fraud prevention and detection
- Administering debt recoveries
- Verifying your identity when required
- Undertaking market research
- Keeping you informed about promotions and new developments
Call Assist Ltd in association with startrescue.co.uk will also use your information
for marketing purposes:
- Keeping you informed of products and services, including but not limited to breakdown
cover (e.g. other automotive or financial products, or other carefully selected
offers which we believe may interest you).
If you do not want your personal information to be used this way, please write to
the Marketing Department, Call Assist Ltd, Axis Court, North Station Road, Colchester,
Essex, CO1 1UX, who will ensure that your information is not used for these purposes.
We may disclose information about you and your policy:
- To companies within the Call Assist Group (For the purposes of this Privacy Statement,
"Call Assist Group" means Call Assist Ltd and any company or entity in
which Call Assist Ltd owns more than 15% of the issued share capital. Companies
in the Call Assist Group shall include, without limitation, Call Assist Ltd, and
any other company that is incorporated within the Call Assist Group at any time
in the future).
- To startrescue.co.uk
- In the event that we undergo re-organisation or are sold to a third party, in which
case you agree that any personal information we hold about you may be transferred
to that re-organised entity or third party
- Where it is necessary to deliver the products and services bought by you. For example,
we may disclose your personal information to a credit card company to validate your
credit card details and obtain payment. At all times, Call Assist Ltd will remain
the Data Controller unless we inform you otherwise.
- We may also be obliged to disclose your personal information to meet any legal or
regulatory requirements in accordance with the law.
3. Collecting Information
We will collect your personal information when:
- You ask for a quote
- You purchase our products and services
- You make customer enquiries
- You register for information or other services
- You respond to communications or surveys
- When providing information about others who may be insured you confirm that you
have the consent of these individuals to supply their personal information.
The type of personal information we may collect could include:
- Name and address
- Telephone numbers and email address
- Credit/ debit card details
- Lifestyle and other information
We may also monitor or record calls, emails, text messages or other communications
in accordance with UK law, and in particular for:
- Business purposes such as quality control and training
- Processing necessary for entering into or performance of a contract
- Prevention of unauthorised use of our telecommunication systems and websites
- Ensuring effective systems operation
- Meeting any legal obligation
- Protecting your vital interests
- Prevention or detection of crime
- For the legitimate interests of the data controller
Please visit www.dataprotection.gov.uk
for further information. All
personal information will be held in the strictest confidence and used only for
the purposes for which we collect it. If you would like us to remove any personal
information from our records, then please write to us at our Customer Services Department,
Call Assist Ltd, Axis Court North Station Road, Colchester, Essex, CO1 1UX. We will
make all reasonable efforts to delete your information from our files if it is deemed
We will endeavor to treat your personal information as private and confidential.
Other than under the terms of this Statement, we will not disclose any of your information
to anyone. We would like to bring to your attention to our obligations to disclose
information in the following four exceptional cases permitted by law, and the other
situations set out below. These are:
- Where we are legally compelled to do so
- Where there is a duty to the public to disclose
- Where disclosure is required to protect our interest
- Where disclosure is made at your request or with your consent
Also, from time to time we will employ agents and subcontractors to process your
personal information on our behalf. The same duty of confidentiality and security
will apply to them and all processing will be carried out under our instruction.
If you make a complaint about the service we have provided, we may be obliged to
forward details about your complaint, including your personal information, to the
relevant ombudsman. You can be assured that they are similarly obliged to adhere
to the Data Protection Act and keep your personal information strictly confidential.
In the unfortunate event that you have to make a claim then we will need to disclose
information with any other party involved in that claim. This may include:
- Third parties involved with the claim, their insurer, solicitor or representative
- Medical teams, the police or other investigators
If necessary we may also have to investigate your claims and conviction history
in the course of administering the claim. You can be assured that we will keep such
investigations strictly confidential.
5. Information Security
On our websites we protect any information you have given us by providing you with
a User ID and password. Your User ID will be your current e-mail address. The User
ID and password helps us to protect your personal information. You may need a User
ID and password to access your personal information on our website. You must keep
this password safe and must not disclose it to anyone. We will accept no responsibility
or liability if a third party obtains and users your User ID and password. You must
tell us immediately if you have lost your User ID or password, or if you believe
a third party may have obtained it. Please also tell us if you would like us to
change your User ID or password for any reason. Some organisations have a security
feature called a firewall to protect their computer systems. These firewalls may
prevent you from connecting to our secure server to get a quote. If you are at work
and cannot connect to our site, please speak to your IT administrator to learn more.
Please be aware that communications over the Internet, such as emails or webmails,
are not secure unless they have been encrypted. Your communications may route through
a number of countries before being delivered - this is the nature of the Internet.
We cannot accept responsibility for any unauthorised access or loss of personal
information that is beyond our control. It may be necessary to transfer your personal
information to other Group companies or service providers located outside of the
European Economic Area. The data protection and other laws of these countries may
not be as comprehensive as those in the UK or the EEA - in these instances we will
take steps to ensure that your privacy rights are respected.
6. Access to your information
You can write to us at any time to obtain details of the personal information that
we may hold about you. Please write to the Data Protection Officer, Call Assist
Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX. Please provide
your name, address and policy number and tell us what information you would like.
We will take all reasonable steps to confirm your identity before providing you
with details of any personal information we may hold about you. Please provide two
forms of identification such as a copy of a driving licence, passport, or document
containing your signature, and a copy of a recent utility bill that confirms your
address. In accordance with the Data Protection Act 1998, we are entitled to charge
£10 to cover the administration costs. Please make cheques payable to "Call
7. Privacy Support
We reserve the right to amend or modify this Privacy Statement at any time and in
response to changes in applicable law. The Data Controller is Call Assist Ltd, (Registered
Company Number 3668686) If you have any enquiry about our data protection and privacy
practices, please write to the Data Protection Officer as above.
Conditions of use
By using this web site you agree to the following terms. Please read them carefully.
In these Conditions of Use 'our', 'we', 'us' means startrescue.co.uk; Call Assist
Ltd; and any named preferred supplier.
This website is maintained and updated by Call Assist Ltd who arrange the sale of
breakdown cover policies and administer the claims. Call Assist Ltd, Axis Court
North Station Road, Colchester, Essex, CO1 1UX (Company Number 3668383) is authorised
and regulated by the Financial Conduct Authority (Firm Ref No: 304838).
Call Assist Ltd in association with startrescue.co.uk arranges the sale of breakdown
cover policies on behalf of Ageas Insurance Company Limited. Further information
may be found within the Policy Summary document; the insurers underwriting your
policy are described in detail within your Policy Booklet. Ancillary products supplementary
to the breakdown cover product are supplied on a similar basis, except that the
insurers for those products will or may be different to those named above. Details
of the product provider of each ancillary product supplied and if applicable can
be found in the relevant sections of this website and within the Policy Summary
document. The precise coverage afforded by any insurance policy or other product
issued by us is subject to the terms, conditions and exclusions of the policies
as issued. A copy of all our policy documentation is available online and on request.
This website is for non-commercial, personal use only unless contractually agreed
with Call Assist Ltd and startrescue.co.uk.
The products and services described in this site are only available to UK residents
insuring private cars within Great Britain, Northern Ireland and the Isle of Man
(excluding the Channel Islands). By asking for a quote, you confirm that the policy
and vehicles are registered to a UK address (excluding the Channel Islands) and
that you will immediately notify us if you stop being a permanent UK resident or
the vehicle is no longer registered within the UK.
Legal Exclusions and Limitations
We take care to ensure that the information contained in this web site is accurate
and up-to-date. However, we make no representations or warranties about the accuracy,
completeness, reliability or suitability for any purpose of the information and
related graphics published in this site, which may contain technical inaccuracies
and typographical errors. We are not providing any legal, accounting or other professional
advice or opinion on specific facts or matters. Also, neither we nor any of our
directors, employees or agents will be liable for damages arising out of or in connection
with the use of this site or the information in it. This is a comprehensive limitation
of liability that applies to all damage of any kind, including (without limitation)
compensatory, direct, indirect or consequential damages, loss of data, income or
profit, loss of or damage to property and third party claims. However, nothing shall
exclude or restrict liability for death or personal injury resulting from the negligence
of us, our directors, employees or agents. Also, nothing shall exclude or restrict
our obligations under the Financial Services and Markets Act 2000 or any other current
or future Financial Services legislation. We reserve the right, at any time and
without notice, to revise the contents of this site including these Conditions of
Use. Any changes to these conditions will be posted on this site and by continuing
to use this site following any such change, you will signify that you agree to be
bound by the revised conditions. We can give no warranty that this site and its
content are free from viruses or anything else that has contaminating or destructive
properties. If you are in any doubt as to the validity of information made available
within these pages, or if you wish to rely on this information, then it may be in
your best interest to seek verification by contacting us.
Corporate Information for The Call Assist Group
Call Assist Ltd is registered in England and Wales, registered company number: 3668383.
The registered office is: Call Assist Ltd, Axis Court, North Station Road, Colchester,
Essex, CO1 1UX
The content of this site and the products and services offered by us comply with
appropriate UK legislation and regulation. Unless we have agreed otherwise with
you, the insurance contract written through startrescue.co.uk shall be subject to
the law of England and Wales and the exclusive jurisdiction of the courts. If any
of these provisions shall be unlawful, void or for any purpose unenforceable, then
the particular provision will be deemed severable and will not affect the validity
and enforceability of the remaining provisions.
We shall not be liable to you for any breach of these Conditions of Use or any failure
to provide, or any delay in providing, our services through our site that results
from any event or circumstance beyond our reasonable control. This includes without
limitation, strikes, lockouts and other industrial disputes, breakdown of systems
or network access, fire, explosion, accident, insurrection and war.
startrescue.co.uk and its logo are registered trademarks of startrescue.co.uk or
other Call Assist Group companies. The contents of this web site (including but
not limited to the text, graphics and sounds) are the copyright of startrescue.co.uk
and Call Assist Ltd and may not be copied, distributed, uploaded, re-published,
decompiled or transmitted in any way without prior written consent of startrescue.co.uk
or Call Assist Ltd. All design, text, graphics and their selection or arrangements
are the copyright of third parties or us. Permission is granted to copy electronically
and to print in hard copy portions of this site, solely for the purpose of using
the site to seek a quote or buy products and services. Any other use of materials
on this site (including reproduction for purposes other than those noted above and
alteration, modification, distribution or republication) without prior written permission
is strictly prohibited.
Links to Other Websites
In this web site certain links, including hypertext links, will lead you to web
sites or pages that are not under our control. These links are provided for your
information and convenience and the inclusion of any link does not imply endorsement
by us in any way of the site to which a particular link leads. We accept no responsibility
or liability for the content of other web sites. If you are redirected to another
web site via our web site, you will need to contact that organisation separately
to remove your details from their records. No one may link into this site without
prior written consent.