Fraudulent email scam!
As of September 2nd 2014 we are aware that you may have received fraudulent emails claiming that funds have been obtained from your bank account. These have not been sent by startrescue.co.uk, nor has startrescue.co.uk obtained any funds from your account without prior permission due to the sale, renewal or amendment of products we offer.
Do not open the attachments as viruses may be enclosed and please also feel free to contact your bank/credit card company to ensure that funds have not been removed from your account.
Example Scam Email:
Subject: Order no. 9046793112
Thank you for using our services!
Your order #9046793112 will be shipped on 05-09-2014.
Date: September 02, 2014. 02:09pm
Payment method: Credit card
Transaction number: 0C98CC072E394031
Please find the detailed information on your purchase in the attached file (order_2014-09-02_13-25-55_9046793112.arj)
startrescue.co.uk uses the most up-to-date encryption technology available. To make
sure it works the best it can for you, use a recommended internet browser (such
as Microsoft Internet Explorer, Firefox or Safari) as they also offer the latest
We are also registered with Verisign, a leading Internet Security Company. To verify
our site security, click on the Verisign Site Seal shown below and this will show
you our certificate. This is proof of our commitment to your security.
All information you share with us is held in the strictest confidence, in compliance
with privacy standards followed by all major British financial institutions. You
are the only one who can access your policies, using your Password and email address.
If you pay for your insurance with us by credit card, you will also have the extra
protection of the Consumer Credit Act. Your maximum liability of your credit card
is £50 if it is lost or stolen or used fraudulently and your liability stops
as soon as you tell your credit card company what has happened.
Ageas Insurance Company Limited and Call Assist Ltd which administers startrescue.co.uk,
are covered by the Financial Compensation Scheme (FSCS). In the unlikely event that
an insurance provider goes out of business or into liquidation, you may be entitled
to compensation from the scheme. This would take place if the FSCS is not able to
transfer your policy to another insurer or provide a new policy.
For claims against the insurers, 90% of the insurance claim is covered, with no upper limit.
For compulsory classes of insurance, insurance arranging is covered for 100% of
the claim, without any upper limit. Further information is available
from the FSCS at 7th Floor Lloyds Chamber, Portsoken Street , London E1 8BN. Tel:
020 7892 7300 or via www.fscs.org.uk.
Should you need to call us, we may record your call to offer you extra security,
resolve complaints and improve our service standards.