Fraudulent email scam!

As of September 2nd 2014 we are aware that you may have received fraudulent emails claiming that funds have been obtained from your bank account. These have not been sent by, nor has obtained any funds from your account without prior permission due to the sale, renewal or amendment of products we offer.

Do not open the attachments as viruses may be enclosed and please also feel free to contact your bank/credit card company to ensure that funds have not been removed from your account.

Example Scam Email:

Subject: Order no. 9046793112
Thank you for using our services!
Your order #9046793112 will be shipped on 05-09-2014.

Date: September 02, 2014. 02:09pm
Price: £117.74
Payment method: Credit card
Transaction number: 0C98CC072E394031

Please find the detailed information on your purchase in the attached file (order_2014-09-02_13-25-55_9046793112.arj)

Best regards,
Sales Department
Janey Broadbent
+077806263 uses the most up-to-date encryption technology available. To make sure it works the best it can for you, use a recommended internet browser (such as Microsoft Internet Explorer, Firefox or Safari) as they also offer the latest encryption technology.

We are also registered with Verisign, a leading Internet Security Company. To verify our site security, click on the Verisign Site Seal shown below and this will show you our certificate. This is proof of our commitment to your security.

All information you share with us is held in the strictest confidence, in compliance with privacy standards followed by all major British financial institutions. You are the only one who can access your policies, using your Password and email address.

If you pay for your insurance with us by credit card, you will also have the extra protection of the Consumer Credit Act. Your maximum liability of your credit card is £50 if it is lost or stolen or used fraudulently and your liability stops as soon as you tell your credit card company what has happened.

Ageas Insurance Company Limited and Call Assist Ltd which administers, are covered by the Financial Compensation Scheme (FSCS). In the unlikely event that an insurance provider goes out of business or into liquidation, you may be entitled to compensation from the scheme. This would take place if the FSCS is not able to transfer your policy to another insurer or provide a new policy. For claims against the insurers, 90% of the insurance claim is covered, with no upper limit. For compulsory classes of insurance, insurance arranging is covered for 100% of the claim, without any upper limit. Further information is available from the FSCS at 7th Floor Lloyds Chamber, Portsoken Street , London E1 8BN. Tel: 020 7892 7300 or via

Should you need to call us, we may record your call to offer you extra security, resolve complaints and improve our service standards.