'I would just like to report the great customer service I have received from one of your members of staff. The lady
I spoke to was pleasant, patient and
did not transfer me but worked with me
until I could open the e-mail and print what I needed. If this customer service is an example of your business model
then I am truly impressed!'
I spoke to was pleasant, patient and
did not transfer me but worked with me
until I could open the e-mail and print what I needed. If this customer service is an example of your business model
then I am truly impressed!'
In the event of a breakdown, please call 08450 948440
We will ask you for the following information:
- Your return phone number. This is to ensure that if, for any reason, the connection is lost we can call you back immediately.
- Your policy number which can be found on the breakdown policy schedule.
- Your vehicle registration number.
- Your precise location details or as accurate as you can possibly provide.
- Details of the problem with the vehicle.
We will take your details and ask you to remain by the phone. Once we have made all the arrangements, we will call to advise who will be coming out to you and how long they are expected to take. You will then be asked to return to your vehicle.
Once you have logged in you can...
- Change your vehicle details
- Change your personal details
- Add another vehicle to your policy
- Print your policy documents
- Renew your policy
- Create your vehicle log book, eg: MOT renewal, etc
