Our self-service assistance app allows you to report your breakdown using your smartphone.

In six simple steps you can arrange for your assistance without making a phone call

• Step 1: Using your smart phones GPS we get your location and confirm it to you
• Step 2: Provide your personal information so we can find your policy
• Step 3: Provide the details of the vehicle you have broken down in
• Step 4: Provide passenger and pet information (if applicable)
• Step 5: Provide details of your vehicles fault
• Step 6: Provide your recovery destination

Why use self-service?

• Self-service assistance is up to 40% faster than calling (Current record holder is 103 seconds!)
• 79% of self-service requests are fully automated with no need to speak to a rescue co-ordinator
• Post-report service allows you to monitor your assistance and request updates without making a phone call

Due to COVID-19 we are taking precautionary measures and are operating on reduced staffing and working hours. Therefore, we may not be able to answer your call as quickly as we would like to.

It may be quicker to manage your policy online via the online Customer Lounge, where you can update your policy, including making changes to your personal details, change your vehicle, add a vehicle, upgrade your cover and renew your policy.

You can also contact us using our online contact form.

Due to COVID-19 we are taking precautionary measures and are operating on reduced staffing and working hours. Also, our Customer Services telephone lines are closed to inbound calls until further notice.

Don’t worry though, you are able to manage your policy online via the Customer Lounge, where you can update your policy including making changes to your personal details, change your vehicle, add a vehicle, upgrade your cover and renew your policy.

Alternatively, please contact us using our online contact form.

Due to COVID-19 the startrescue.co.uk Customer Services Department is temporarily closed.

Don’t worry though, you are able to manage your policy online via the Customer Lounge, where you can update your policy including making changes to your personal details, change your vehicle, add a vehicle, upgrade your cover and renew your policy.