UK and European
vehicle breakdown recovery

Self-Service Assistance

Report your breakdown using our self-service app.

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If you'd prefer, enter your mobile number below and we will send you an SMS to complete it online. Find out more in our video.


Customer Lounge

You can manage your policy online via your very own Customer Lounge, where you can:

  • Update your policy
  • Make changes to your personal details
  • Change your vehicle
  • Add a vehicle
  • Upgrade your cover
  • Renew your policy

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Customer Services - Closed

Opening Times

Monday 19th January
08:00 to 18:00
Tuesday 20th January
08:00 to 18:00
Wednesday 21st January
08:00 to 18:00
Thursday 22nd January
08:00 to 18:00
Friday 23rd January
08:00 to 18:00
Saturday 24th January
09:00 to 17:00
Sunday 25th January
11:00 to 17:00

Our self-service assistance app allows you to report your breakdown using your smartphone.

In six simple steps you can arrange for your assistance without making a phone call

  • Step 1: Using your smart phones GPS we get your location and confirm it to you
  • Step 2: Provide your personal information so we can find your policy
  • Step 3: Provide the details of the vehicle you have broken down in
  • Step 4: Provide passenger and pet information (if applicable)
  • Step 5: Provide details of your vehicles fault
  • Step 6: Provide your recovery destination

Why use self-service?

  • Self-service assistance is up to 40% faster than calling (Current record holder is 103 seconds!)
  • 79% of self-service requests are fully automated with no need to speak to a rescue co-ordinator
  • Post-report service allows you to monitor your assistance and request updates without making a phone call

To change your vehicle please log into your online Customer Lounge account and select 'Change a vehicle' and select the vehicle you would like to change. Alternatively please contact our Customer Services Team on 01206 655 000.

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