UK and European
vehicle breakdown recovery

Self-Service Assistance

Report your breakdown using our self-service app.

Android Apple

If you'd prefer, enter your mobile number below and we will send you an SMS to complete it online. Find out more in our video.


Customer Lounge

You can manage your policy online via your very own Customer Lounge, where you can:

  • Update your policy
  • Make changes to your personal details
  • Change your vehicle
  • Add a vehicle
  • Upgrade your cover
  • Renew your policy

Send us a message



Customer Services - Closed

Opening Times

Friday 9th October
08:00 to 18:00
Saturday 10th October
09:00 to 17:00
Sunday 11th October
11:00 to 17:00
Monday 12th October
08:00 to 18:00
Tuesday 13th October
08:00 to 18:00
Wednesday 14th October
08:00 to 18:00
Thursday 15th October
08:00 to 18:00

Our self-service assistance app allows you to report your breakdown using your smartphone.

In six simple steps you can arrange for your assistance without making a phone call

  • Step 1: Using your smart phones GPS we get your location and confirm it to you
  • Step 2: Provide your personal information so we can find your policy
  • Step 3: Provide the details of the vehicle you have broken down in
  • Step 4: Provide passenger and pet information (if applicable)
  • Step 5: Provide details of your vehicles fault
  • Step 6: Provide your recovery destination

Why use self-service?

  • Self-service assistance is up to 40% faster than calling (Current record holder is 103 seconds!)
  • 79% of self-service requests are fully automated with no need to speak to a rescue co-ordinator
  • Post-report service allows you to monitor your assistance and request updates without making a phone call

To change your vehicle please log into your online Customer Lounge account and select 'Change a vehicle' and select the vehicle you would like to change. Alternatively please contact our Customer Services Team on 01206 655 000.

Trustpilot Main Logo Trustpilot 4.5 Star Rating

Based on 4750 reviews

Showing our 4 & 5 star reviews
Trustpilot 5 Star Rating

Having utilised this companies rescue service on two occasions, both recently, and three years ago, I can confirm i received an excellent service. My ...

Christopher 6 Hours Ago
Trustpilot 5 Star Rating

Car would not start when we left restaurant. Used the app to call for help. Local garage arrived within 15 minutes. Superb technician located source o...

Gloria 12 Hours Ago
Trustpilot 4 Star Rating

Prompt arrival, diagnosed the problem, arranged affective repair

John Mitchell 1 Days Ago