UK and European
vehicle breakdown recovery

Self-Service Assistance

Report your breakdown using our self-service app.

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If you'd prefer, enter your mobile number below and we will send you an SMS to complete it online. Find out more in our video.


Customer Lounge

You can manage your policy online via your very own Customer Lounge, where you can:

  • Update your policy
  • Make changes to your personal details
  • Change your vehicle
  • Add a vehicle
  • Upgrade your cover
  • Renew your policy

Send us a message



Customer Services - Closed

Opening Times

Saturday 31st October
09:00 to 17:00
Sunday 1st November
11:00 to 17:00
Monday 2nd November
08:00 to 18:00
Tuesday 3rd November
08:00 to 18:00
Wednesday 4th November
08:00 to 18:00
Thursday 5th November
08:00 to 18:00
Friday 6th November
08:00 to 18:00

Our self-service assistance app allows you to report your breakdown using your smartphone.

In six simple steps you can arrange for your assistance without making a phone call

  • Step 1: Using your smart phones GPS we get your location and confirm it to you
  • Step 2: Provide your personal information so we can find your policy
  • Step 3: Provide the details of the vehicle you have broken down in
  • Step 4: Provide passenger and pet information (if applicable)
  • Step 5: Provide details of your vehicles fault
  • Step 6: Provide your recovery destination

Why use self-service?

  • Self-service assistance is up to 40% faster than calling (Current record holder is 103 seconds!)
  • 79% of self-service requests are fully automated with no need to speak to a rescue co-ordinator
  • Post-report service allows you to monitor your assistance and request updates without making a phone call

To change your vehicle please log into your online Customer Lounge account and select 'Change a vehicle' and select the vehicle you would like to change. Alternatively please contact our Customer Services Team on 01206 655 000.

Trustpilot Main Logo Trustpilot 4.5 Star Rating

Based on 4788 reviews

Showing our 4 & 5 star reviews
Trustpilot 5 Star Rating

I used the breakdown app. I was sat in Lidl car park with a "dead" ev and was panicking. 30 minutes later the chap arrived and my car was back "alive"...

Ian 1 Days Ago
Trustpilot 5 Star Rating

Really responsive in updating me during breakdown and responding very quickly. Have never had a bad experience but have had to wait longer when not br...

A. Cannon 2 Days Ago
Trustpilot 5 Star Rating

Callout response time was quick and the technician very competent.

DK 2 Days Ago