UK and European vehicle
breakdown recovery
Start Your Quote

Frequently Asked Questions

Search

If your vehicle breaks down in the UK, call our 24-hour rescue line and request assistance. Please quote your registration and have ready the details of your location as well as a contact telephone number. We will first attempt to repair your vehicle by the roadside, but if this is not possible we will arrange vehicle recovery to the nearest garage able to undertake the repair. If this is not possible, providing you have purchased the relevant level of cover, we will arrange transport for you, your vehicle and up to 6 passengers to your home address or original destination. If you have chosen our 1 Star breakdown cover, we will recover you to any chosen destination within a 10 mile radius from the scene of the breakdown.

If you have purchased our 1 Star breakdown cover and require a vehicle recovery further than your 10 mile entitlement, we will gladly take you to your chosen destination, but will require payment for any additional mileage. Payment must be made over the phone by credit/debit card at the time assistance is required.
Provided you have purchased the right level of breakdown cover, we will assist you within a one-mile radius of your home address. If we are unable to repair your vehicle, we arrange vehicle recovery to the nearest garage able to undertake the repair. If it is late in the evening, we may advise you to call for assistance the following day when garages, able to effect a repair, will be open.
If your vehicle is involved in an accident service will be provided in accordance with the breakdown cover you have purchased. We will also provide you with a free accident claims service, where we may be able to process your claim, obtain reimbursement of your out of pocket expenses, provide free legal expenses, a replacement vehicle and obtain personal injury compensation. Terms and conditions apply.

We aim to have a Recovery Operator with you in less than 40 minutes, however, this may vary in mainland Europe, depending on your location.

We will first try and repair your vehicle roadside and, if this is not possible, recover you to a local garage for repairs. We may offer you alternative options of assistance in accordance with the breakdown cover policy wording to ensure you are inconvenienced as little as possible. If the vehicle cannot be repaired within a reasonable amount of time, to be agreed between you and our Rescue Coordinator, we will recover you, your vehicle and up to 6 passengers back to the UK.

No, any work carried out, other than roadside assistance, will be a separate contract between you and the repairing garage. You will need to pay for all parts fitted roadside or at the repairing garage. If you have purchased Breakdown Repair Insurance (BRI) through startrescue.co.uk in addition to your breakdown cover, labour and parts costs may be covered provided the repair is authorised in accordance with the BRI policy terms and conditions which are provided when you purchase the BRI policy.

Depending on your circumstances we may decide to provide alternative accommodation. We will pay a maximum of £60.00 for a lone traveller or £40.00 per person for one night for you and up to 6 passengers. The maximum payment per incident is £240.00. This process is on a pay and claim basis and authorisation must be gained from our Rescue Coordinator.

If our repairing Recovery Operator is unable to repair your vehicle within the same working day, or a period agreed between you and our rescue controller, we will pay up to £100.00 towards the cost of alternative travel or car hire, plus a single standard rail ticket to collect the repaired vehicle. This service can only be used to complete a journey if your vehicle is being repaired a minimum of 20 miles from your home address. This process is on a pay and claim basis and authorisation must be gained from our Rescue Coordinator.

Unless Personal Cover is purchased, our policy only covers the vehicle registered on our database. The registered vehicle is covered for any driver.
Any change of vehicle must be notified immediately as we will only assist vehicles registered on our database. Providing the vehicle has no major modifications and is in the same age band as the existing vehicle on cover, there will be no change in premium.
Yes. We will dispatch the most appropriate form of assistance to deal with the situation.
We will provide vehicle recovery for you and your vehicle to the nearest garage able to undertake the repair, or recover you to your home or original destination if this is not possible.

No, unless there is a mechanical or electrical fault, which caused the problem, this is an exclusion within the policy. We can, however, assist on a pay on use basis by taking credit or debit card details.

We can assist on a pay on use basis by taking credit or debit card details.
No, we will only take you to your chosen destination under the initial call out. You are only entitled to one call out per fault and vehicle recovery to one destination. If you are at home and garages are closed, provided you have purchased the right level of cover we may advise you to call for assistance the following day. If we can't effect a repair, we will be able to recover you straight to a repairing garage.
In the event that your vehicle is stolen or vandalised, you should contact your insurance company.
Provided you have purchased 2, 3, 4 or 5 Star cover, no. If your vehicle cannot be repaired at the roadside or a local garage within a reasonable amount of time, we will take you, your vehicle, and up to 6 passengers home or to your destination anywhere in the UK. If you have purchased our 1 Star breakdown cover, you are entitled to a recovery within 10 miles of the scene of your breakdown.

You can add further vehicles to the policy online at the time you take out cover and also via the Customer Lounge if you are already a policy holder.

Your policy only covers the registered vehicle in the event of a breakdown. If your vehicle breaks down and your caravan or trailer is attached, providing it meets the policy requirements, it will be recovered with the vehicle. If you have a problem with your caravan or trailer and not the vehicle, we will be able to help you but you will need to pay for the vehicle recovery service immediately on a pay on use basis by credit or debit card.

Recovery of a trailer containing livestock is not covered as part of the policy and will be totally at the discretion of the Recovery Operator which attends the scene. If the trailer cannot be recovered with the livestock inside, providing you do not know anyone locally who can help you, we will try to contact a local company which can provide assistance in transporting the livestock separately. You will need to pay for the additional service immediately on a pay on use basis by credit or debit card.

We will find out if there is a particular garage you wish to be recovered to and ask you to book it in. We can also source a garage for you if necessary and pass you the details.
We would expect you to have adequate funds to cover the repairs as you would if you have your vehicle serviced. If you have purchased Breakdown Repair Insurance (BRI) through startrescue.co.uk in addition to your breakdown cover, labour and parts costs may be covered provided the repair is authorised in accordance with the BRI policy terms and conditions which are provided when you purchase the BRI policy.

If a call out is cancelled by you and a Recovery Operator has already been dispatched, you will lose a call out from your policy. We will recommend you to wait for assistance to ensure the vehicle is functioning correctly. If you do not wait for assistance and the vehicle breaks down again, you will be charged for the second and any subsequent call outs.

If you have purchased the appropriate cover, the following countries are covered under the European extension: Albania, Andorra, Austria, Balearics, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Isles, Corsica, Croatia, Northern Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Morocco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Sardinia, Serbia and Montenegro, Sicily, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey (west of Bosphorous) and Vatican City.
We will pay ferry and toll fees only within the confines of the United Kingdom and Northern Ireland.
If you have broken down on a toll or private road in Europe, you must first obtain assistance from the local authorities by using the phones situated along the route. Once you have been recovered off the toll road, you can then contact us for assistance using the numbers printed in the policy wording.
Yes, it is your responsibility to ensure you comply with the laws of the countries you will be visiting. As a minimum, you will need to take your driving licence including any additional documentation, your V5 vehicle registration document and insurance documents with you. Last but not least, don't forget to take our policy with you.

We repair 80% of vehicles roadside, this figure is subject to change.

If your vehicle breaks down on the motorway in the UK and you are unable to use your mobile phone, you must use the emergency telephones situated at 1-mile intervals. Police services will take your details and contact us to arrange the vehicle recovery.
We cannot cover vehicles in excess of 3,500 kg (3.5 tonnes) and vehicles more than 5.1816 metres (17 feet) long, 1.9050 metres (6 feet 3 inches) wide and 2.4384 metres (8 feet) high. Minibuses, limousines, vehicles of a commercial nature over 8 years old or vehicles used for hire and reward. Any request for service if the vehicle is being used for motor racing, rallies, public hire, private hire, courier services or any contest or speed trial or practice for any of these activities. Please refer to your policy wording for full terms and conditions.
We will gladly assist you although you must have a legal and serviceable spare wheel which can be fitted. You must also have all keys for any locks with you and the correct wheel studs for the spare wheel if it is a different size to the standard wheels. If you do not have the necessary parts to enable us to change the wheel, you will need to pay for the service immediately on a pay on use basis by providing debit or credit card details.
We will gladly pass on up to 2 messages to friends, relatives and colleagues to inform them of your situation.
startrescue.co.uk provides a Mobile App for breakdown recovery assistance which is free of charge to all startrescue.co.uk customers in addition to their breakdown cover. Registration takes no time at all and it takes 15 seconds to register your breakdown via the app which will save you on call costs and mobile phone battery life. We will know who you are and where you are as well as your policy number. We will call you to confirm final details, saving you further costs.
Why Choose startrescue.co.uk
sr 80% of vehicles repaired at the roadside
sr 39 minutes average response time
sr 5 Star rated mobile apps
sr #1 Breakdown Company by reviewcentre.com
sr 600+ Recovery operators in our network
sr Vehicle or personal based cover
sr European cover from just £12
sr We offer Breakdown Repair Insurance
sr Exclusive access to our offers network
sr Supporting Cancer Sufferers with Macmillan
sr No excesses or call out charges
sr Regulated by the Financial Conduct Authority
Compare Us
startrescue.co.uk
£28.79
The AA (theaa.com)
£142.00
RAC (rac.co.uk)
£139.98
Green Flag (greenflag.com)
£60.00
Renew with us and save up to 80%
All competitor prices have been based on our most popular 3 star level of cover for a vehicle aged up to 5 years old. Cover includes nationwide recovery, home assistance, alternative transport, overnight accommodation and key assist. Last updated 15/12/2015.
Start Your Quote

Full Star Full Star Full Star Full Star Half Star

4.53 Average | 17390 Reviews