If your vehicle breaks down in the UK, call our 24-hour rescue line and request assistance. Please quote your registration and have ready the details of your location as well as a contact telephone number. We will first attempt to repair your vehicle by the roadside, but if this is not possible we will arrange vehicle recovery to the nearest garage able to undertake the repair. If this is not possible, providing you have purchased the relevant level of cover, we will arrange transport for you, your vehicle and up to 6 passengers to your home address or original destination. If you have chosen our 1 Star breakdown cover, we will recover you to any chosen destination within a 10 mile radius from the scene of the breakdown.
We aim to have a Recovery Operator with you in less than 40 minutes, however, this may vary in mainland Europe, depending on your location.
We will first try and repair your vehicle roadside and, if this is not possible, recover you to a local garage for repairs. We may offer you alternative options of assistance in accordance with the breakdown cover policy wording to ensure you are inconvenienced as little as possible. If the vehicle cannot be repaired within a reasonable amount of time, to be agreed between you and our Rescue Coordinator, we will recover you, your vehicle and up to 6 passengers back to the UK.
Depending on your circumstances we may decide to provide alternative accommodation. We will pay a maximum of £60.00 for a lone traveller or £40.00 per person for one night for you and up to 6 passengers. The maximum payment per incident is £240.00. This process is on a pay and claim basis and authorisation must be gained from our Rescue Coordinator.
If our repairing Recovery Operator is unable to repair your vehicle within the same working day, or a period agreed between you and our rescue controller, we will pay up to £100.00 towards the cost of alternative travel or car hire, plus a single standard rail ticket to collect the repaired vehicle. This service can only be used to complete a journey if your vehicle is being repaired a minimum of 20 miles from your home address. This process is on a pay and claim basis and authorisation must be gained from our Rescue Coordinator.
Any change of vehicle must be notified immediately as we will only assist vehicles registered on our database. Providing the vehicle has no major modifications and is in the same age band as the existing vehicle on cover, there will be no change in premium.
Where a change in vehicle results in your new vehicle being in a different age bracket than your existing one, you may be charged an additional premium, in no circumstance will a refund or credit be provided.
No, unless there is a mechanical or electrical fault, which caused the problem, this is an exclusion within the policy. We can, however, assist on a pay on use basis by taking credit or debit card details.
You can add further vehicles to the policy online at the time you take out cover and also via the Customer Lounge if you are already a policy holder.
Your policy only covers the registered vehicle in the event of a breakdown. If your vehicle breaks down and your caravan or trailer is attached, providing it meets the policy requirements, it will be recovered with the vehicle. If you have a problem with your caravan or trailer and not the vehicle, we will be able to help you but you will need to pay for the vehicle recovery service immediately on a pay on use basis by credit or debit card.
Recovery of a trailer containing livestock is not covered as part of the policy and will be totally at the discretion of the Recovery Operator which attends the scene. If the trailer cannot be recovered with the livestock inside, providing you do not know anyone locally who can help you, we will try to contact a local company which can provide assistance in transporting the livestock separately. You will need to pay for the additional service immediately on a pay on use basis by credit or debit card.
If a call out is cancelled by you and a Recovery Operator has already been dispatched, you will lose a call out from your policy. We will recommend you to wait for assistance to ensure the vehicle is functioning correctly. If you do not wait for assistance and the vehicle breaks down again, you will be charged for the second and any subsequent call outs.
We repair 80% of vehicles roadside, this figure is subject to change.
You can switch your Automatic Renewal Protection on or off at any time by changing your settings online within the Customer Lounge or by calling our Customer Services Department.