In the event of a breakdown, please call 01206 785999 or if you are unable to connect using that number, please call 0333 320 0975.
If you are deaf, hard of hearing or speech impaired, please send us a text message containing your full name, policy number, vehicle registration and policy postcode to 07537 404890.
Once we have taken the details and made all the arrangements, we will contact you to advise who will be assisting you and how long they are expected to take. If you are able to, please ensure your mobile phone is available to accept calls or texts at all times, just in case we need to contact you.
In the event of a Home Emergency please call the correct assistance line:
For customers whose insurer is AmTrust Europe Limited, or if the policy incepted before 1st April 2019, please call 0333 320 1156, or if you are unable to connect using that number, please call 0292 082 2708.
For customers whose insurer is Royal & Sun Alliance Insurance Plc, or if the policy incepted on or after 1st April 2019, please call 0333 320 1619, or if you are unable to connect using that number, please call 01384 885 723.
We will record your details and then decide on the best course of action to limit your loss and/or repair the damage. If the incident relates to an emergency covered under this policy, we will instruct a member of our emergency contractor network to assist you.