startrescue.co.uk uses the most up-to-date encryption technology available. To make sure it works the best it can for you, use a recommended internet browser (such as Microsoft Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox or Safari) as they also offer the latest encryption technology.
All information you share with us is held in the strictest confidence, in compliance with privacy standards followed by all major British financial institutions. You are the only one who can access your policies, using your password and email address.
If you pay for your insurance with us by credit card, you will also have the extra protection of the Consumer Credit Act. Your maximum liability of your credit card is £50 if it is lost or stolen or used fraudulently and your liability stops as soon as you tell your credit card company what has happened.
Ageas Insurance Company Limited and Call Assist Ltd, which administers startrescue.co.uk, are covered by the Financial Compensation Scheme (FSCS). In the unlikely event that an insurance provider goes out of business or into liquidation, you may be entitled to compensation from the scheme. This would take place if the FSCS is not able to transfer your policy to another insurer or provide a new policy. For claims against the insurers, 90% of the insurance claim is covered, with no upper limit. For compulsory classes of insurance, insurance arranging is covered for 100% of the claim, without any upper limit. Further information is available from the FSCS at 7th Floor Lloyds Chamber, Portsoken Street , London E1 8BN. Tel: 020 7892 7300 or via www.fscs.org.uk.
Should you need to call us, we may record your call to offer you extra security, resolve complaints and improve our service standards.