UK and European
vehicle breakdown recovery

Conditions of Use


These Terms explain how you may use this website (the Site). Within these Terms, references to the Site include the following website: and all associated web pages.You should read these Terms carefully before using the Site. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to within them. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.


About Us

We, us or our means; Call Assist Ltd; and any named preferred supplier.

This website is maintained and updated by Call Assist Ltd who arrange the sale of breakdown cover policies and administer the claims. Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX (Registered Company Number 3668383) is authorised and regulated by the Financial Conduct Authority (Firm Ref No: 304838).


Other Policies

By using the Site you also confirm that you have read and agree to our Privacy Policy and our Cookie Policy.


Submitting information to the Site

While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential.


Policy Underwriters

Call Assist Ltd, in association with, arranges the sale of breakdown cover policies on behalf of Ageas Insurance Company Limited and Home Emergency cover policies on behalf of Royal & Sun Alliance Insurance plc. Further information may be found within their respective policy documents. The insurers underwriting your policies are described in detail within their policy documents. Ancillary products supplementary to the breakdown cover product are supplied on a similar basis, except that the insurers for those products will or may be different to those named above. Details of the product provider of each ancillary product supplied can be found in the relevant sections of this website and within the policy documents. The precise coverage afforded by any insurance policy or other product issued by us is subject to the terms, conditions and exclusions of the policies as issued. A copy of all our policy documentation is available online and on request.

Commercial Use

This website is for non-commercial, personal use only unless contractually agreed with Call Assist Ltd and

Residency Requirement

The products and services described in this Site are only available to UK residents insuring private cars and/or the residence of the home owner/occupier within Great Britain, Northern Ireland and the Isle of Man (excluding the Channel Islands). In relation to breakdown cover by asking for a quote, you confirm that the policy and vehicles are registered to a UK address (excluding the Channel Islands) and that you will immediately notify us if you stop being a permanent UK resident or the vehicle is no longer registered within the UK. In relation to Home Emergency by asking for a quote, you confirm that you are the home owner/occupier of a residence registered in Great Britain and Northern Ireland and that you will immediately notify us if you stop being a permanent UK resident, or that you are no longer the home owner/occupier of the address on cover.

Legal Exclusions and Limitations

We take care to ensure that the information contained in this website is accurate and up-to-date. However, we make no representations or warranties about the accuracy, completeness, reliability or suitability for any purpose of the information and related graphics published in this Site, which may contain technical inaccuracies and typographical errors. We are not providing any legal, accounting or other professional advice or opinion on specific facts or matters. Also, neither we nor any of our directors, employees or agents will be liable for damages arising out of or in connection with the use of this Site or the information in it. This is a comprehensive limitation of liability that applies to all damage of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims. However, nothing shall exclude or restrict liability for death or personal injury resulting from the negligence of us, our directors, employees or agents. Also, nothing shall exclude or restrict our obligations under the Financial Services and Markets Act 2000 or any other current or future Financial Services legislation. We reserve the right, at any time and without notice, to revise the contents of this Site including these Conditions of Use. Any changes to these conditions will be posted on this Site and by continuing to use this Site following any such change, you will signify that you agree to be bound by the revised conditions. We can give no warranty that this Site and its content are free from viruses or anything else that has contaminating or destructive properties. If you are in any doubt as to the validity of information made available within these pages, or if you wish to rely on this information, then it may be in your best interest to seek verification by contacting us.

Governing Law

The content of this Site and the products and services offered by us comply with appropriate UK legislation and regulation. Unless we have agreed otherwise with you, the insurance contract shall be subject to the law of England and Wales and the exclusive jurisdiction of the courts. If any of these provisions shall be unlawful, void or for any purpose unenforceable, then the particular provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.


Force Majeure

We shall not be liable to you for any breach of these Conditions of Use or any failure to provide, or any delay in providing, our services through our Site that results from any event or circumstance beyond our reasonable control. This includes without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, fire, explosion, accident, insurrection and war.

Copyright and its logo are registered trademarks of or other Call Assist Group companies. The contents of this website (including but not limited to the text, graphics and sounds) are the copyright of and Call Assist Ltd and may not be copied, distributed, uploaded, re-published, decompiled or transmitted in any way without prior written consent of or Call Assist Ltd. All design, text, graphics and their selection or arrangements are the copyright of third parties or us. Permission is granted to copy electronically and to print in hard copy portions of this Site, solely for the purpose of using the Site to seek a quote or buy products and services. Any other use of materials on this Site (including reproduction for purposes other than those noted above and alteration, modification, distribution or republication) without prior written permission is strictly prohibited.

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All competitor prices have been based on our most popular 3 star level of cover for a car aged up to 5 years old and, where applicable, using the postcode CO1 1UX and date of birth 01/01/84. Cover includes roadside assistance, nationwide recovery, home assistance, alternative transport, overnight accommodation and key assist. Last updated 02/07/2024.

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