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vehicle breakdown recovery

For fast breakdown reporting, download our app was possibly the first breakdown company to offer an app that allows you to report your breakdown without having to make a telephone call.

There’s never a good time for your car, motorcycle or van to breakdown. Luckily, the free ‘Start Rescue’ mobile app allows you to report your breakdown in six easy steps:

Our simple step-by-step process

  • Step 1: Using your smartphones GPS we get your location and confirm it to you
  • Step 2: Provide your personal information so we can find your policy
  • Step 3: Provide the details of the vehicle you have broken down in
  • Step 4: Provide passenger and pet information (if applicable)
  • Step 5: Provide details of your vehicle’s fault
  • Step 6: Provide your recovery destination

Once you have reviewed and confirmed the information provided in the above steps, a Recovery Operator will be allocated to you in as little as 20 seconds. You will then receive a notification to tell you who is coming out to you and how long they’ll be. 


Our recent enhancement allows you to let us know whether the allocated Recovery Operator has arrived or not. If not a rescue co-ordinator will obtain an update and pass this information to you as soon as possible. 


We have also just launched a new service that will give you real-time information on your assistance after a Recovery Operator has been allocated. You'll be able to track the Recovery Operator on a map that displays your location and the most recent location of the Recovery Operator. When the Recovery Operator is en route, on-scene or complete a message will be displayed on the Job Monitor. To take advantage of this new feature, enable your push notifications and you'll receive a notification as soon as tracking data becomes available.


Get help the easy way with the ‘Start Rescue’ app. Please visit the links below to download the self-service platform to your iPhone or Android device.

 Google Play Store      Apple App Store


Not a customer?

If you’re not yet a customer, don’t worry you can still use our app. We will provide you with a quotation for our Pay on Use assistance.
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All competitor prices have been based on our most popular 3 star level of cover for a vehicle aged up to 5 years old. Cover includes nationwide recovery, home assistance, alternative transport, overnight accommodation and key assist. Last updated 21/04/2022.

Get a Quote is rated 4.65 stars by based on 50309 merchant reviews

Mrs Cecilia

I am a new member so cannot comment on the breakdown service. Before joining I had some queries and can say the live chat line was very helpful.

7 Hours Ago


Only had to use once but received great service, very professional

7 Hours Ago


Appears to be a decent company, although haven't had to use them yet.

8 Hours Ago

Mr Ronald

Only just signed up so can't say to much yet don't know till I need it

9 Hours Ago

Mr Leslie

very good price compared to other breakdown companies easy to join on internet and good to be able to join the date i need in 2 months time

10 Hours Ago
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