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vehicle breakdown recovery

For fast breakdown reporting, download our app was possibly the first breakdown company to offer an app that allows you to report your breakdown without having to make a telephone call.

There’s never a good time for your car, motorcycle or van to breakdown. Luckily, the free ‘Start Rescue’ mobile app allows you to report your breakdown in six easy steps:

Our simple step-by-step process

  • Step 1: Using your smartphones GPS we get your location and confirm it to you
  • Step 2: Provide your personal information so we can find your policy
  • Step 3: Provide the details of the vehicle you have broken down in
  • Step 4: Provide passenger and pet information (if applicable)
  • Step 5: Provide details of your vehicle’s fault
  • Step 6: Provide your recovery destination

Once you have reviewed and confirmed the information provided in the above steps, a Recovery Operator will be allocated to you in as little as 20 seconds. You will then receive a notification to tell you who is coming out to you and how long they’ll be. 


Our recent enhancement allows you to let us know whether the allocated Recovery Operator has arrived or not. If not a rescue co-ordinator will obtain an update and pass this information to you as soon as possible. 


We have also just launched a new service that will give you real-time information on your assistance after a Recovery Operator has been allocated. You'll be able to track the Recovery Operator on a map that displays your location and the most recent location of the Recovery Operator. When the Recovery Operator is en route, on-scene or complete a message will be displayed on the Job Monitor. To take advantage of this new feature, enable your push notifications and you'll receive a notification as soon as tracking data becomes available.


Get help the easy way with the ‘Start Rescue’ app. Please visit the links below to download the self-service platform to your iPhone or Android device.

 Google Play Store      Apple App Store


Not a customer?

If you’re not yet a customer, don’t worry you can still use our app. We will provide you with a quotation for our Pay on Use assistance.
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All competitor prices have been based on our most popular 3 star level of cover for a vehicle aged up to 5 years old. Cover includes roadside assistance, nationwide recovery, home assistance, alternative transport, overnight accommodation and key assist. Last updated 05/08/2022.

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Hood value for money

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Efficient and good value

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Very competitive and great reviews

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Saw start rescue on Which? very good value for money , easy to use website ,exceptional value for money ,paid over 3 times as much with AA.

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