For fast breakdown reporting, download our app
startrescue.co.uk was possibly the first breakdown company to offer an app that allows you to report your breakdown without having to make a telephone call.
Our simple step-by-step process
- Step 1: Using your smartphones GPS we get your location and confirm it to you
- Step 2: Provide your personal information so we can find your policy
- Step 3: Provide the details of the vehicle you have broken down in
- Step 4: Provide passenger and pet information (if applicable)
- Step 5: Provide details of your vehicle’s fault
- Step 6: Provide your recovery destination
Once you have reviewed and confirmed the information provided in the above steps, a Recovery Operator will be allocated to you in as little as 20 seconds. You will then receive a notification to tell you who is coming out to you and how long they’ll be.
Our recent enhancement allows you to let us know whether the allocated Recovery Operator has arrived or not. If not a rescue co-ordinator will obtain an update and pass this information to you as soon as possible.
We have also just launched a new service that will give you real-time information on your assistance after a Recovery Operator has been allocated. You'll be able to track the Recovery Operator on a map that displays your location and the most recent location of the Recovery Operator. When the Recovery Operator is en route, on-scene or complete a message will be displayed on the Job Monitor. To take advantage of this new feature, enable your push notifications and you'll receive a notification as soon as tracking data becomes available.
Get help the easy way with the ‘Start Rescue’ app. Please visit the links below to download the self-service platform to your iPhone or Android device.
Not a startrescue.co.uk customer?
If you’re not yet a startrescue.co.uk customer, don’t worry you can still use our app. We will provide you with a quotation for our Pay on Use assistance.
startrescue.co.uk is rated 4.61 stars by Reviews.co.uk based on 36094 merchant reviews
I have been with START RESCUE for a number of years now. This year i even downloaded the APP. My breakdown cover is a great product, fairly priced and great value. I have never had cause to worry START RESCUE are not there for me whenever i need the service.
Very easy to renew cover.
Impressed by your offer of cheaper renewal cost this year as compared to last year. Have not had cause to use your call out service- yet, But as a retired person -- of an older age - I am reassured that you will be available - if I ever need you.
It was very quick and easy.....Got a reply within minutes.
Fortunately haven't had to use the service yet, but so far it's been a positive experience