There's never a good time to break down and when it happens you need to know how to get help in the quickest, most effective way possible.

Luckily, technological advances have put an end to the days when a break down would mean you'd be spending hours stranded or walking to a pay phone.

Now you don't even need to make a phone call, thanks to the rise of certain mobile apps that do all the hard work for you.

The app means that the next time you break down, you won't be left out in the cold - metaphorically speaking.

Unlike some other apps, you don't need to make a phone call to report the break down. Simply follow these steps to being using the app.

1. Download the app

You can download the app from the below app stores:

Google Play -  iTunes


2. Registration

When the app has downloaded to your phone you will need to complete the simple registration process.


3. When you break down

All you need to do is report the breakdown, tell us what you think is wrong with the vehicle and how many of you there are - all through the app

4. What happens next

After the breakdown ha been reported a operator will contact you to confirm the details, saving you the cost of a call.


5. Safety

Make sure you're safe while waiting for a rescue vehicle by reading the guidelines within the app.


Historical problems with roadside assistance

In the past, requesting roadside assistance was a case of hit and miss. Being retrieved was down to whether you had a phone and if you had a clue where you were. Then, the rise of mobile phones solved one problem - ie connectivity - but most of us were still left roadside trying to remember the last sign we read.

Consequently, many unlucky motorists would be left stranded for hours or walking around to find some indication of where they were.

Luckily, satellite navigation helped to solve this problem. We could now pinpoint our locations pretty accurately and relay this information to roadside assistance companies.

Yet only recently have we been able to cut out the middle man.


Phone apps and efficient recovery

Phone apps will help you reach out for help and will often alert roadside assistance to your whereabouts. This means you don't have to hope your sat nav is working or waste time writing down your location to relay to others.


Using for help

With the app, once we receive your request for assistance, we instantly know where you are, who you are and the type of policy you have. Because you have registered through the app, we also have an idea about what might actually be wrong with your vehicle. This means fixing the problem will be much quicker, reducing the amount of time it takes to get you back on the road.

So you know that we have logged your request, we will call you back to confirm your details. This also means that you save on the cost of the phone call.


What happens if you're not a member?

Having an app on your phone to help in the event of a breakdown is a good idea even if you're not a member of the recovery service.

At we will give you a quotation for our Pay On Use assistance, which means that you can ask for our help and pay for it as and when.


Constant communication

You will be alerted to when help is on the way via a message. We'll tell you who is attending and how long they will be - which is particularly useful if you're lucky enough to have found shelter.

The best thing about an app, is that you won't be left unconnected. We know where you are at all times and can stay in contact.

Many apps are free, including, which is free of charge to both members and non-members.