Your provisional licence is an important document, so if it's gone missing you'll need to get a new one as soon as possible.
Firstly, spend some time hunting for it: if it does turn up you'll be saving yourself time and hassle.
If you think there’s a possibility your provisional licence has been stolen - perhaps because it was in a wallet that also went missing - you should inform the police. This is because there’s small chance your provisional licence, and the details on it, could be used for identity theft.
It’s not uncommon to lose a provisional licence, so there's an established process for getting a replacement.
The DVLA gives you three ways to apply for a new provisional licence.
You can visit the DVLA website to apply for a new provisional licence if the original has been lost, damaged or destroyed. You'll need your Government GAteway ID to access the system (this would have been set up when you got your provisional in the first alce).
You'll then need to enter various pieces of information:
- Driving licence number
- Passport number
- National insurance number
- Addresses for the last three years
You'll then need to pay £20 for the new provisional. Most major debit and credit cards are accepted.
Having done this, your replacement provisional licence should arrive in about a week.
If you prefer to do your business over the phone, or aren't too internet-savvy, you can apply for a new provisional by calling the DVLA on 0300 790 6801.
Note: the phone method can only be used if none of your details have changed since you had your last provisional licence. Additionally, you can't use the phone service if your provisional licence is damaged, or if it expires within 56 days (or 90 days if its expiring for medical reasons).
If you're not in a rush, you can apply for a replacement provisional by post. It takes about three weeks. Simply visit your post office and ask for a D1 ‘Application for a driving licence’ form. If your post office doesn’t have the form, you can order the D1 from the DVLA online (although if you're using the postal option, chances are you don't have internet access in the first place).
In most cases, the photo the DVLA has on file will be sufficient for the new provisional. They may also use your stored passport photo.
You can update your photo online at https://www.gov.uk/renew-photo-driving-licence (by far the quickest option) or you can request a form which you complete and return with a new photo.
If you find your old provisional after having applied for a new one, simply send the old one to: DVLA, Swansea, SA99 1AB.
If you have a practical or theory test scheduled but don’t think your new provisional will arrive in time, sadly you won’t be able to go ahead with either. If you think you won’t be able to attend a test, re-arranged the test date as early as you can.