There’s no doubting is one of the most affordable breakdown recovery providers in the UK. But there are many more reasons to choose us...

  • A large network of independent recovery operatives throughout the UK and Europe
  • We reach 4 out of 5 customers within the hour
  • Average call answer time of 4 seconds
  • 97% of customers would recommend us after receiving our roadside service
  • More than 20 years of experience
  • Dedication to delivering our service promptly and fairly
  • No increase in premium after a claim
  • As one of the UK's leading breakdown recovery providers, we handle 330,000 claims each year
  • We win awards for our service and have been voted a Which? Recommended Breakdown Provider for two years running in 2019 and 2020.



A closer look at

As with so many services, cost is a key factor when buying breakdown cover.

Here at, affordability has always been a cornerstone of our service to you and we’re delighted to be one of the best-value breakdown service providers in the UK, which has always rewarded loyalty.


We don't need to maintain a dedicated fleet

We are able to offer inexpensive cover in part because we do not maintain our own fleet of operatives, unlike some of our more costly rivals. Instead, we work with carefully selected, experienced recovery operators right across the UK and Europe, who we know will deliver our breakdown recovery services to the high standards we expect.


More reasons to choose


We have a breakdown recovery operative near you

We work with experienced breakdown recovery operatives right across the UK and Europe, so no matter where you breakdown, there's a rescue team nearby ready to help.

You can report your breakdown quickly and easily

Tell us about your breakdown via our mobile app, online, or by telephone.


An unflinching focus on efficiency places efficiency front and centre, with an unflinching focus on getting our customers back on the road after a breakdown - fast. The average call answer time is just 4 seconds, while 4 out of 5 callouts are attended within the hour. We are always looking at ways to improve our service, whether that relates to answering your calls, streamlining our frontline breakdown service provision - or one of the many other aspects of running a successful vehicle assistance provider.


Customer Charter

Our long-established Customer Charter places an emphasis on treating customers fairly, with transparent and effective communication of how our services are delivered. Our Charter also stipulates the importance of monitoring all areas of our business on an ongoing basis - and the effective handling of complaints, when they occasionally arise.

More than 20 years of experience

Call Assist Rescue which provides the service for its direct brand, has been offering highly specialised vehicle assistance services for more than two decades. We are passionate about keeping pace with a rapidly-changing industry.

330,000 claims each year

Our customer base has grown steadily over the years. We are now one of the most trusted names in UK vehicle assistance, handling more than 330,000 claims each year.

A commitment to protecting the environment

We are committed to minimising our impact on the environment. We regularly re-assess the environmental effects of our operations and train our employees in environmental issues. We also actively minimise the production of waste, control noise emissions from operations and promote reuse and recycling wherever possible. is a trading style of Call Assist Ltd, which also provides our award winning breakdown service. Read the full Environmental Policy here.


Our work with Macmillan Cancer Support

The entire team at is proud to raise money for Macmillan Cancer Support. We have raised more than £50,000 for people affected by this devastating disease - often with the help of our customers.